Coronavirus

The health and safety or our members, employees and community is our top priority. Due to recent developments in Ohio with the coronavirus (COVID-19), we are taking steps to be prepared in the event there is a significant impact in our communities. We are focused on maintaining a healthy workforce and are keeping key personnel—such as line workers and member service representatives—available so that we can continue to provide the excellent service you expect from us. We are coordinating closely with local officials to ensure safe and reliable power.

As of March 16, 2020, the below changes are in effect until further notice. We apologize for any inconvenience.

Office closed

Our office is closed to visitors. All business will be conducted via our office drop box, phone or through SmartHub. Check payments may be sent as normal through the mail.

  • Payments and papers can be placed in the drop box at our office. Cash payments must be placed in the envelopes provided and must include the name, service address and phone number on the account. Cash payments needing change will be credited to the account.
  • If you need access to the office, like to pick up a water heater or meter base, please call our office.
  • To start electric service, call our office or click here.
  • To stop electric service, call our office or click here.

Billing and financial hardship

We understand some members may be facing unusual financial hardships. We will not disconnect any service for nonpayment and will not charge late fees. We will continue to read meters and send bills. We do not know when disconnections and late fees will resume and encourage members to pay what they can to avoid building a large balance that will be difficult to pay later. If you need assistance with your electric bill, please click here.

Annual meeting

The Annual Meeting on April 30th is cancelled.

Workplace practices

Work inside members' homes will be limited to emergency work only. Any non-emergency water heater installations or other installations/work will be postponed. For emergency work, employees will be maintaining a safe distance and using enhanced protective wear. In-person meetings and travel has been cancelled or postponed, if possible.

 

 

Monitor your energy use

If you and/or your family are spending more time at home, you may be using the computer, watching TV, cooking and keeping the lights on more than you usually do. This could result in your next electric bill being higher than normal. Make sure to monitor your energy use through SmartHub and click here for information and ways to save energy.


Be on the lookout for scams

Members should be on the lookout for suspicious emails, phone calls or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent Butler Rural Electric Cooperative and they make threats or demand immediate payment, hang up and call the cooperative or the police department.


Resource and supply chain planning
We are proactively taking steps to help ensure the stability and continuity of our operations, including resource and supply chain planning. Delivering reliable power is our responsibility – and our commitment to you. As this situation develops, we will continue to evaluate and adapt our business continuity plans to meet this commitment.


COVID-19 resources
We’re closely monitoring this extremely fluid situation with guidance from the World Health Organization and the Centers for Disease Control and Prevention, and from our industry peers and government agencies. Follow all precautions advised by your state health department or local emergency management agency.

Centers for Disease Control and Prevention

Ohio Department of Health