COVID-19 has brought many changes to our communities, affecting the way we live, work and interact. Throughout these changes, one thing has remained constant – our commitment to serve you and your energy needs in a safe manner. We are one of the many essential services responding to the national emergency, and our employees are working for you. Our linemen are ensuring our members, communities and businesses have the power they need. Please avoid approaching our linemen or any cooperative employee if you see them working. If there is a need to speak with them, be aware that they will maintain at least 6 feet of separation.
Click here for the Member Update sent April 10.
Click here for the Payment Assistance bill insert.
Our office is open during normal business hours. We recommend conducting business via our office drop box, by phone or through SmartHub whenever possible.
Billing and financial hardship
To help our members during the COVID-19 pandemic, Butler Rural Electric Cooperative temporarily suspended service disconnections and late fees due to nonpayment of bills. Starting on July 22, 2020, Butler Rural Electric Cooperative will resume disconnections and late fees for accounts with a past due balance. If you need assistance with your electric bill, please click here.
We want to help avoid disconnection of service. We understand some may be facing financial difficulties because of COVID-19, and we are here to help. Members who are unable to pay their total past due balance before July 22 can set up a special COVID-19 payment arrangement plan. Payment arrangements are used to help the member get to a $0 balance at the end of the arrangement period, which is not to exceed six months. 15% of the total bill must be paid at the time the arrangement is set up and the remaining balance (both past due and current) will be divided into monthly payments. Each monthly payment will be the current bill plus the payment arrangement amount and any other charges or fees. If full payment is not received by the arrangement date or if payment is made with a bad check, electric service is subject to immediate disconnection. The total payment arrangement amount is due to stop the disconnect or to reconnect if service has been disconnected.
Employees will be maintaining a safe distance and using enhanced protective wear. In-person meetings and travel has been cancelled or postponed, if possible.
Monitor your energy use
If you and/or your family are spending more time at home, you may be using the computer, watching TV, cooking and keeping the lights on more than you usually do. This could result in your next electric bill being higher than normal. Make sure to monitor your energy use through SmartHub and click here for information and ways to save energy.
Be on the lookout for scams
Members should be on the lookout for suspicious emails, phone calls or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent Butler Rural Electric Cooperative and they make threats or demand immediate payment, hang up and call the cooperative or the police department.
Resource and supply chain planning
We are proactively taking steps to help ensure the stability and continuity of our operations, including resource and supply chain planning. Delivering reliable power is our responsibility – and our commitment to you. As this situation develops, we will continue to evaluate and adapt our business continuity plans to meet this commitment.
Family Day and summer events
In accordance with CDC guidelines, the Oxford Relay for Life and the cooperative's annual member appreciation event, Family Day, have been cancelled.
We’re closely monitoring this extremely fluid situation with guidance from the World Health Organization and the Centers for Disease Control and Prevention, and from our industry peers and government agencies. Follow all precautions advised by your state health department or local emergency management agency.