Outage Information

Report an Outage


Log in to your SmartHub account to report an outage online. To report an outage through your smartphone or tablet, you can download the SmartHub app. Please note: Outage reporting is currently down on the iOS version of the SmartHub app. iOS users can continue to report outages through SmartHub on a web browser. We apologize for the inconvenience.

Never email outages. Emails are not monitored or checked 24/7.


Call the cooperative's office at 513-867-4400 or 800-255-2732.

Outage Map

For the most up-to-date outage information, view our outage map here.

Storm Tips

For tips on how to prepare for a storm and/or an extended power outage, please click here.




The safety of members and employees is extremely important to the cooperative. Please visit our safety page for important information related to outages.

Planned Outages

The equipment that delivers power to your home sometimes needs to be repaired or replaced. Planned outages increase safety and reliability.