Outage Information
Report an Outage
Online
Log in to your SmartHub account to report an outage online. To report an outage through your smartphone or tablet, you can download the SmartHub app.
Never email outages. Emails are not monitored or checked 24/7.
Text
You must have a SmartHub account to use this feature. To sign up for SmartHub, click here or download the free SmartHub app.
Make sure your cell phone number is listed as a Messenger contact in SmartHub. To do so, sign into your SmartHub account and select Notifications> Manage Contacts> Add Phone Contact. It will take up to 48 hours for a new phone number to be recognized by the outage notification system. If you need assistance registering or updating a cell phone number, call us at 513-867-4400.
If an outage occurs, text OUT to 768482, which is our outage texting number. You will receive a reply that the outage was reported successfully.
Please note: Two-way outage texting is not available for members with multiple Butler Rural Electric Cooperative accounts.
Phone Call
Call the cooperative's office at 513-867-4400 or 800-255-2732.
Outage Map
For the most up-to-date outage information, view our outage map here.
Storm Tips
For tips on how to prepare for a storm and/or an extended power outage, please click here.
Safety
The safety of members and employees is extremely important to the cooperative. Please visit our safety page for important information related to outages.
Planned Outages
The equipment that delivers power to your home sometimes needs to be repaired or replaced. Planned outages increase safety and reliability.