The cooperative offers two payment assistance options, Payment Extensions and Payment Arrangements.

Payment Extensions

Members having trouble paying their electric bill by the due date are able to sign up for a payment extension, which enables the member to extend the due date for the past due money until the Friday after the scheduled disconnection.

  • Must be completed prior to the scheduled disconnection.
  • If a member defaults on the payment extension, the service is subject to immediate disconnection without notice.

You must request a payment extension by logging into your SmartHub account.