Each year, the American Customer Satisfaction Index score, or ACSI score, is determined for Butler Rural Electric Cooperative. The index measures the satisfaction of consumers with the quality of products and services offered by individual firms. The ACSI is the only cross-industry measure of satisfaction in the United States.

Overall satisfaction with the cooperative remains excellent with an ACSI score of 88, which is higher than industry leaders. This means satisfaction with Butler Rural Electric Cooperative is higher than well-known businesses like Apple and Coca-Cola.

Butler Rural Electric Cooperative is rated most positively for our employees being friendly, courteous, and highly trained and professional.

Thank you to all of the members who participated in the survey this spring. We greatly appreciate your time to share your opinions on the cooperative. Participating in the survey helps us make decisions that benefit you, your family, and your neighbors. Your thoughts and opinions about Butler Rural Electric Cooperative help us serve you better.